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CONDITIONS OF SALES
The following general terms and conditions regulate the online sales contract of www.danielloboutique.it website (below named as “Website”), property of the Alina S.r.l. Company (below named as “the Company”), with the head office at via Dei Sei Martiri 21, 80010 - Villaricca (NA), registered at the Chamber of Commerce of Naples number 545086 of the business register, fiscal code number 03112901214 and VAT number 03112901214.
All orders placed via this Website as well as its deliveries and services are governed exclusively by the General Terms and Conditions of Sales set out below, as applicable at the time the order is placed.
Any diverging terms and conditions from the customer are not accepted, except where specifically agreed in writing.
DEFINITION AND CONCLUSION OF THE CONTRACT
The presentation of products on our Website does not constitute any offer by danielloboutique.it for a purchase contract.
By submitting the order form provided on the Website, the user is placing a binding offer for a purchase contract. The user can submit an offer by entering all required information during the ordering process and posting the order form by using the button "complete purchase". Before the offer is submitted the user is able to view all the details input and correct any mistakes in the information provided.
On receipt of the order, the user receives an e-mail confirming its receipt and the relative details (order confirmation). Please note that this order confirmation does not constitute a declaration of acceptance of the contractual offer, but it serves for information purpose only.
The purchase contract between the user and danielloboutique.it is considered effective only after that the company has accepted the user’s offer, by dispatching the goods ordered. The goods will be dispatched only after that the full amount has been credited to our account.
The computer system that characterizes this website is designed to ensure the immediate execution of orders; in fact, it shows real-time, in its electronic catalogue, the availability of product. If an order exceeds the amount available in the warehouse, the company will immediately notify the consumer before or at the time of the contract and provide, if necessary, to refund the sums already received for the provision pursuant to Art. 54 of D.Lgs. 206/2005. Unless the consumer agrees, the supplier cannot fulfil his obligations by providing different goods from the ones agreed, even if equal or greater value. This has to be expressed before or at the conclusion of the contract.
LIMITATION OF RESPOSABILITIES
D’Aniello Boutique has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.
Prices are the ones stated on our Website www.danielloboutique.it at the time of the application order.
For shipments to countries subject to EU VAT/TVA, the same is included in the purchase price (Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sveden, Hungary). For shipments outside the EU, prices are already displayed VAT/TVA free and they do not include duty and taxes.
Prices exclude delivery costs, which will be automatically added to the total amount due, when the user views the items in the shopping basket and selects the shipping method.
LIMITATION OF LIABILITY
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the products listed on the Site might be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a product's correct price is less than our stated price, we will charge to the consumer the lower amount; if a product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact the consumer for instructions before dispatching the product, or reject the order and notify the consumer of such rejection.
All payments made on danielloboutique.it are handled in the currency chosen for the purchase. D’aniello Boutique orders can be paid by:
Several steps have been taken to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are processed through security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. For the consumer own security and protection, if in the normal course of fraud control something suspicious is found out, we will call or e-mail the consumer to verify his information. Furthermore, all transactions details are entered into a protected online banking system, assuring the consumer a valid protection of his data. For further info, we recommend our consumers to visit the site www.adyen.com
Choosing Paypal as payment method, the client may pay through his Paypal account or through baking system like Visa, Visa Electron, Mastercards, Delta, Solo, Maestro, American Express, JBC, Discover.
Choosing payment by wire transfer, the client is obligated to transfer the overall amount, after placing the order, to the following account and to state the order number:
Monte dei Paschi di Siena Filiale Villaricca (Na)
IBAN IT 53 J 01030 88600 000000428705
All the banking details as well as the order number will be sent to the consumer automatically by email. Possible transfer costs as well as bank fees will be charged to the customer. The order will be dispatched upon receipt of payment on our account.
Orders are processed during the main service hours, Monday to Friday, from 8:00 am till 6:00 pm CET
The merchandise will be ready for dispatch one business day after the receipt of payment. Deliveries are handled by DHL. The estimated delivery time after dispatch is within 5 working days, according to the shipping method and the destination selected, referring to the chart below:
|Destination||Shipping Method||Shipping Times|
|Italy||DHL Express||1 – 3 working days|
|Europa||DHL Express||1 – 3 working days|
|Wordwide||DHL Express||3 – 4 working days;|
If the delivery address is located in a remote area, which we might not be able to deliver to, we will inform the consumer of this before we accept the order. We reserve the right not to deliver to any country, which is prohibited by applicable export laws.
If the order requires international shipping, please be aware that it might be opened and inspected by customs authorities: sometimes resulting in import taxes and charges, which will be levied once the goods reach the specified destination.
Free delivery on orders of 50€ and over.
Free delivery on orders of 250€ and over.
Delivery changes on orders under 250€: 15€.
Countries included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Please note: if, for any reason, a parcel is not collected, any delivery charges or import duties incurred by danielloboutique.it for automatic return by DHL will be deducted from your refund.
Free delivery on orders over 200 £
Delivery changes on orders under 200£ 15£.
Free delivery on orders over $ 300.
Delivery charges on orders under $ 300: $ 20.
Please note: if, for any reason, a parcel is not collected, any delivery charges or import duties incurred by danielloboutique.it. for automatic return by DHL will be deducted from your refund. NB: to receive goods in the US, the Consumer Protection Agency requires a valid social number or a Non-US Citizen Import Number - CBP Customs Border Protection Assigned Number. It takes about 10 business days to apply for and receive a CBP assigned number.
REST OF THE WORLD
Free delivery on orders of €300 and over.
Delivery charges on orders under €300: €30.
Any import charges and taxes will be the responsibility of the customer. Any orders not cleared through customs in the customer's country owing to breach of import regulations can be returned to italy at the customer's expense. all charges for re-importation of goods sent back to italy and all return delivery charges will be deducted from any refunds.
On the website, select the link for the destination country at the top of the page to view all relevant delivery charges and taxes.
TAXES AND DUTIES
D’Aniello Boutique dispatches orders "delivery duty paid" (DDP), hence all taxes and duties are included for the following countries: Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Kuwait, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States. Goods will arrive directly at their destination address in these countries, with no extra charges other than the amount paid at the time of the order.
Orders to all other countries are sent "delivery duty unpaid" (DDU), i.e. exclusive of any local sales taxes or customs duties. If you reside in a non-EU country, we advise you to find out about local taxes and duties before placing an order on D’aniello Boutique. Please be aware that any local sales taxes or customs duties will be charged directly to the customer by the courier for each order at the time of delivery and will not be refunded if the items are returned.
For more information email us at: [email protected]
TRACK OF THE STATUS
As soon as the order is shipped, the consumer will receive an email stating the DHL tracking number, then he can use to check the status of his order, starting from two hours after receiving the email via the link provided. For further info we recommend to visit the Site www.dhl.it
RETURNS & EXCHANGES
If you are not satisfied with your order for any reason, you may return the item(s) for a refund or to exchange for a different size or colour within 14 days of the delivery date. Please note that exchanges are only possible within the European Union
If the consumer repeals a contract of purchase, the company is obligated to refund all payments that has received, excluding additional shipping costs and return shipping cost (unless products delivered are damaged or faulty). Import taxes and charges will be refunded if they were originally included in the purchase price. If they were not included then the consumer will be responsible for reclaiming the duty directly from his local customs office. In case of damaged or faulty products, return shipping costs will be at danielloboutique.it expense or will be refund to the client. For the reimbursement will be used the same payment method, used to make the transaction, unless explicitly agreed to something else.
D’Aniello Boutique reserves the right to withhold the reimbursement until the returned items are received and until the company has verified that the items have been returned in the same conditions, they have been sent. This includes the following guidelines:
- Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags;
- Hosiery should only be returned if it is unopened and is in its original package;
- Footwear and accessories should be returned in the original boxes and inside a protective shipping box;
If the consumer fails to comply with the above obligations, we may deduct from the refund an amount to reflect the diminished value of the goods up to its full price. We reserve the right to request photographic evidence before authorising the return of the faulty Product(s) and paying for their return.
The items have to be sent back to danielloboutique.it immediately and no later than 14 days after the date on which the cancellation of this contract has been notified to us. An extended deadline will be granted only if expressly agreed in writing.
Customers must send an e-mail to [email protected] to request a returns authorisation number. The written request should include the order number and the item code(s) of the goods to be returned and the reason for the return: refund or exchange for different size or colour. Confirmation email with returns authorisation number.
Customers will then receive written confirmation of their request along with the returns authorisation number from [email protected] All returns must bear the returns authorisation number on the outside of the package or on the inside. To improve the service, please email the carrier's tracking number for the returned order to [email protected]
Please choose one of the following reasons for the return:
Returned items will be refunded, minus the original delivery costs. Refunds will be made as soon as the returned items have been checked and accepted. If you paid for the order by credit card, the refund will be made within 10 days and will appear on your next statement. Processing times may vary depending on the credit card company. If you paid for your the order by bank transfer, the sum will be refunded into the same account. Refunds will be made in the same currency as the original payment. Exchange rate differences will not be accounted for in the refund.
2. EXCHANGE SIZE OR COLOUR
The exchange option are only possible within the European Union. Items may only be exchanged if a different size or colour of the same item code is available. It is currently not possible to exchange goods for different item codes. The new item will be dispatched as soon as the original order is returned and received. We can only exchange non-faulty items in their original condition that have not been worn, altered or washed and have all their original tags. The goods should be returned in a single parcel. All exchanges are sent using the same delivery service (DHL). We reserve the right to refuse multiple returns from a single order, if they are sent at different times. Delivery is free of charge on all exchanges. For more information, please contact us at to [email protected]
RETURN DELIVERIES COST
Italy – European Union
Free returns. D’Aniello Boutique’s team will examine the case asap and email the consumer providing with a Returns Merchandise Authorisation number (RMA), that the consumer shall write down inside or outside the parcel, and the Air Waybill (AWB) that the consumer has to print out and attach to the outside of the parcel. There will also be a copy to give to the courier. The consumer can also save a copy of the AWB that can use to track the return shipment.D’Aniello Boutique reserves the right to ask for photo proof before authorizing the return of one or more faulty products.
Rest of the World – No EU countries
Delivery costs: the cost of returning goods is met by the customer unless the items were faulty or incorrect. D’Aniello boutique reserves the right to refuse returns that have not been authorised and/or do not comply with the returns policy explained in detail online and in the email giving return instructions. D’Aniello boutique also reserves the right to request photographic evidence before authorising the return of faulty goods and paying for their return to its premises. In the event of faulty goods or incorrect deliveries, D’Aniello boutique will bear the expense at no cost to the customer or will refund the costs incurred. D’Aniello boutique will not accept items that have already been washed, worn or altered for any reason. D’Aniello boutique reserves the right to inspect returned goods and assess the validity of the refund based on their condition.
GUARANTEE OF AUTHENTICITY
D’Aniello boutique guarantees the authenticity of all Products purchased on the Site. D’aniello Boutique is not responsible in case the colors of the Products displayed on the Site present differences from the original ones, due to a particular configuration of the computer used by the Customer or a malfunctioning of it. All the intellectual property rights such as trademarks, service trademarks, images, design, music, video, software, codes and format scripts, are exclusive property of D’Aniello. The material contained in the Site is protected by copyright. No page or other content of the Site may be reproduced, even partially, without the prior written approval of D’aniello Boutique.
If any product ordered is damaged or faulty when delivered or has developed a fault, the consumer has one or more legal remedies available, depending on when the problem is notified to us, in accordance with his legal rights. If the consumer claims, that he received a damaged or faulty product or that the product has developed a fault, he should inform us as soon as possible, preferably in writing, giving his name, address and order reference. Nothing in this section affects the consumer’s legal rights.
Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) the user sees on-screen will depend on his monitor and, as such, may not exactly reflect the actual detailing of a product when he receives it
Furthermore, any information on the Site regarding sizing of Products is included as a guide only. For any doubt, we recommend to contact us prior to placing an order at c[email protected]
LIMITATION OF LIABILITY
The company does not assume any responsibility towards the users about the accuracy and completeness of the content published on the site, except for its liability for fraud and gross negligence and except as otherwise provided by law. The Company shall not be held responsible for any use not in compliance with applicable laws of the Website and content for each of its visitors, subject to liability for fraud or negligence.
UPDATE OF TERMS AND CONDITIONS
Any dispute regarding the application, implementation, and breach of sales contracts signed "on line" through this site is subject to Italian jurisdiction, these conditions are reported, although not expressly provided herein, the provisions of the Code of consumption.
Any dispute between the parties relating to this contract will be competent the Court of North Naples.
Hopefully that all the info provided have been sufficient, we recommend to contact us, in case of further questions at the following email address: